Ficken & Associates-Your HR Partner
P.O. Box 1013
Danville, CA 94526
ph: 925-362-8833
fax: 925-362-8844
team
Whether you are a large organization with your own HR team, or a smaller organization needing well-trained and well-educated HR professionals from time to time-We can help you!
Our Human Resources consulting service can assist you with a wide range of tactical HR functions, programs, and processes, such as: Compensation plans, benefit plans and open enrollment, performance management, customized training modules, designing and implementing leadership and manager development programs, reward strategies, policy design, legal compliance, employee relations issues, sexual harassment training and investigation, retention of your workforce, and employee handbooks.
We specialize in in providing strategic skills, such as transforming your culture to one that meets customer and organizational needs, and helping you manage on-going changes in a way that obtains buy-in and commitment from your employees.
Did you know that every time you lose an employee it costs your between 50% and 150% of that departing employee's total annual compensation to replace that employee?
For one recent client, we designed career paths for every role, developed a retention bonus, and worked with employee focus groups to identify their key concerns. In less than six months we reduced the client's employee turnover by 18%, saving that organization more than $500,000 annually (After paying our fee!).
We recently worked with a retailer that wanted to improve the customer service they offered. We developed a way of consistently and accurately measuring customer service, identified best customer services practices within retail, designed a new compensation plan that linked customer service targets to the compensation, and along with other services we provided we increased their customer service rating from 81% to 94% in just one year.
Recent Projects:
Objective: Increasing Student enrollment and retention, which drive bottom-line
Our Results: Reduced student attrition from 44.6% to 28.4%, saving over $2M annually
Objective: Improve our fiscal management and results
Our results: Shrank budget overage from $500,000 annually to $45,000 annually
Delivered Drug Detection training to Managers, and that training helped them identify and terminate drug-using employee.
Ficken & Associates-Your HR Partner
P.O. Box 1013
Danville, CA 94526
ph: 925-362-8833
fax: 925-362-8844
team